Playhard Membership Terms & Conditions

Last updated: 15.06.2025

Hey girl – welcome to the Playhard club. These are the official terms & conditions ("T&Cs"). By signing up for membership or attending our events, you agree to these terms. 💖

1. Membership Types & Fees

We offer:

  • Monthly Membership – CHF 34/month. Cancel anytime.

  • Yearly Membership – CHF 288/year. Renews annually unless canceled.

All prices include VAT (if applicable). Membership fees are non-refundable.

What You Get

As a member, you’ll get:

  • Early access to our events

  • Access to 5–8 curated Playhard events per month (mix of free & paid)

  • Exclusive member-only free events when offered

  • Access to our private online community on Flare

  • Special discounts for paid events

2. Events & Ticketing

Ticket Tiers

  • Paying Members (monthly/yearly) usually get lower ticket prices.

  • Some events are members-only, others open to all.

  • Ticket sales may happen on different platforms depending on your membership status.

What’s Included?
Each event is unique. Some include just participation, others might offer drinks/snacks. Check each listing for specifics.

Refunds? Not really.

  • No refunds if you can’t make it. Your ticket still counts, even if you flake.

  • If we cancel an event, you’ll get a full refund.

  • Sometimes (at our discretion), we may offer credit toward future events—but that’s not a guarantee.

No-Shows & Uninvited Guests

  • No showing up unannounced or bringing guests who didn’t RSVP—we keep things intimate and curated.

  • Travel to events is your responsibility. Most of our magic happens in Zurich.

3. Cancellations & Renewals

  • Monthly membership: Cancel anytime. Your access remains active until the end of your billing cycle.

  • Yearly membership: Cancels at the end of the yearly cycle. No mid-year refunds.

To cancel, use the cancellation option in your email. If not found, just email us at elza@playhard.ch and we will cancel it for you.

4. No Refunds Policy

All membership payments are non-refundable, even if you don’t attend events or use benefits. Exceptions? Only if legally required.

(Refund policies for individual paid events are handled separately.)

5. Community Guidelines

Playhard is a safe and supportive space. Members agree to:

  • Be respectful and inclusive

  • Avoid hate speech, discrimination, or harassment

  • Not promote their own products or services

We reserve the right to suspend or revoke membership if someone repeatedly violates these values.

6. Photos & Videos at Events

We often take photos and videos at events for marketing purposes on our website, social media, or other platforms.

By attending an event, you agree to being recorded and photographed unless you:

  • Inform the host at the beginning of the event, or

  • Email us at elza@playhard.ch with a removal request

We’ll always do our best to honor opt-out requests 💌

7. Data & Privacy

We collect your name, email, and optionally, your date of birth and phone number to manage your membership and send you relevant info.

We will never sell your data. We handle your info in line with Swiss data laws and GDPR. Our full Privacy Policy is available upon request.

8. Changes to Terms

We may update these T&Cs occasionally. When we do:

  • We’ll notify you via email and on Flare

  • You’ll have 14 days’ notice before the new terms take effect

  • If you don’t agree with the new terms, you may cancel your membership during this notice period which will stop your future billing cycles.

9. Liability

While we work hard to organize safe and amazing events, participation is at your own risk. Playhard is not responsible for any personal injury, lost items, or emotional damage from too many new besties.

10. Governing Law

These terms are governed by the laws of Switzerland. The place of jurisdiction is Zurich.

Playhard is operated under a Swiss sole proprietorship (Einzelfirma): Elza Legran, based in Zurich, Switzerland.