Playhard Membership Terms & Conditions

Last updated: 15.09.2026

Hey girl, welcome to the Playhard social club. These are the official terms & conditions ("T&Cs"). By signing up for membership or attending our events, you agree to these terms. 💖

Membership Types & Cancellations

We offer the following membership tiers:

  • Monthly Membership: renews monthly unless cancelled.

  • Quarterly Membership: renews every 3 months unless cancelled.

  • Yearly Membership: renews annually unless cancelled.

Automatic renewal

Your membership is a recurring subscription. When you sign up, you authorise Playhard and our payment provider to charge the card on file at the same price and frequency shown at checkout, until you cancel. The price, billing frequency, and first renewal date are shown before you pay and on your Stripe receipt. Your first charge is taken when you buy; later charges are taken on your renewal date each period. We reserve the right to change membership prices in the future in the case of which we will tell you at least 14 days in advance by email, and the new price applies only from the next billing cycle.

Membership fees are non-refundable, except under our Vibe-Check Guarantee in Section 4.

Eligibility

Membership is intended for female-identifying individuals. You confirm you meet this requirement when you sign up. We may decline or end a membership that does not meet our eligibility criteria or our Community Guidelines.

How to cancel

Cancelling stops future renewals only. You keep access until the end of the period you have already paid for, and there are no partial or pro-rata refunds. You can cancel in either of these ways:

  • Preferred, instantly: use the Member Portal at members.playhard.ch (the link is in your welcome email and in the community header). We confirm cancellations by automated email.

  • If you cannot use the portal: email hey@playhard.ch from your membership email address. We confirm cancellations by email.

Direct messages on Instagram, in the community chat, on WhatsApp, or telling a host are not valid ways to cancel. A cancellation takes effect from the date we receive it through one of the routes above. If a renewal is charged before a valid cancellation reaches us, that period is owed and is non-refundable, so to be sure no further charge is taken, cancel at least 24 hours before your renewal date. A failed payment or removing your card does not cancel your membership, and each membership is separate: cancelling one does not cancel another.

What You Get

As a member, you will receive:

  • Access to 10+ curated Playhard events per month (a mix of free & paid).

  • Most events are exclusive to members, with the exception of "Girls Night." We reserve the right to offer more open events to non-members in the future.

  • Access to our private online community.

  • Special discounts for paid events.

Events & Ticketing

What's Included? Each event is unique. Please check each specific listing for details.

Refunds: Generally, no. There are no refunds for event tickets if you cannot make it. However, you can find another community member to take over your spot. If we cancel an event, you will receive a full refund.

Uninvited Guests: Please do not show up unannounced or bring guests who did not RSVP.

No-Shows: By RSVPing to an event you accept the no-show fee shown on that event page. The default withdrawal deadline is 24 hours before the event starts. If you do not withdraw your RSVP on the community platform before the deadline and do not attend (confirmed at check-in), we may charge a no-show fee, via Stripe, to the card on your membership within 7 days of the event. The fee is CHF 25, or CHF 35 for higher-cost events where this is clearly flagged on the event listing. Whether a fee applies depends on the event, so some events carry no fee. Choosing not to charge a fee, or waiving one, is a goodwill gesture at our discretion and should not be expected. If you believe a fee is a mistake, email hey@playhard.ch within 7 calendar days of the charge with your reason; we may waive a fee for a documented emergency, at our discretion, once per 12 months. After 7 days the fee is final. Nothing in this clause limits any mandatory right you have under applicable law.

Travel: Travel to events is your responsibility. Most of our events take place in Zurich.

Refund & Guarantee Policy

4.1. General Refund Policy

All membership payments are non-refundable. Not attending events, forgetting to cancel, a failed payment, or remaining a member beyond a pause do not create a right to a refund. The sole exception is the Vibe-Check Guarantee in 4.2.

Pauses. Quarterly and Yearly memberships may request a pause of 3 to 6 weeks per request, up to 9 weeks in total per calendar year, through the Member Portal. Monthly memberships cannot be paused. Any longer or additional pause is at our discretion and by email only. A pause defers your billing and access; it does not shorten or refund the period you have already paid for.

4.2. The Playhard Vibe-Check Guarantee

The Vibe-Check Guarantee is a voluntary, one-time benefit for new members only, so you can check that Playhard is the right fit for you.

Eligibility period: the first thirty (30) calendar days from your first successful membership payment.

Conditions: within those 30 days you must:

  • attend two (2) qualifying Playhard events (Newbie Brunch, Girls Night, Brunch, Book Club, or Games Night), confirmed at check-in. Other events do not qualify;

  • publish a genuine introduction in the "Intros" channel of our private community platform that is still visible at the time you claim;

  • meet all membership criteria at sign-up, including the 25 to 35 age range.

What's refunded: your membership fee only. It does not cover costs paid for event participation (for example Padel court fees, brunch meals, drinks, or workshop tickets).

How to claim: email hey@playhard.ch within your 30-day eligibility period with your order email, the date and link of your introduction post, and the name and date of a qualifying event you attended. We may ask for reasonable proof. Once we verify the conditions are met, we refund the membership fee you paid for that period to your original payment method within 14 days.

You are not eligible if: you were outside the 25 to 35 age range at sign-up; you have held a Playhard membership before; your membership was revoked under our Community Guidelines; your introduction is deleted, empty, or spam; the claim is a duplicate, or a repeat on the same household or payment method; the fee has already been refunded; or the information given is false. One claim per person, ever.

This Guarantee is a voluntary benefit. It is separate from, and does not limit, any mandatory Swiss consumer right that cannot be waived.

Community Guidelines

Playhard is a safe and supportive space. Members agree to be respectful and inclusive, and to avoid harassment or unsolicited promotions. We reserve the right to revoke membership for violations. In the rare event that membership is revoked due to a violation of Community Guidelines, no refund will be issued for the remaining membership period.

Playhard is a space for genuine connection, not a place to build a rival audience. Members also agree not to:

  • start, run, or promote a competing group, membership, or recurring event that draws on the Playhard community;

  • recruit, solicit, or contact Playhard members to join another group, service, or commercial offer, whether at events, on the community platform, or by direct message;

  • use the community, event access, or member introductions to market or sell to members without our written permission.

We may remove content, decline event access, or revoke membership for breaches of these guidelines. This does not affect your statutory rights.

Photos & Videos at Events

We often take photos and videos at events for marketing on our website, social media, or other platforms. By attending an event, you agree to being recorded unless you inform the host at the beginning of the event or email us at hey@playhard.ch with a removal request. We will always do our best to honor opt-out requests.

Data & Privacy

We collect some data to manage your membership and handle it in line with Swiss data laws. We will never sell your data. Our full Privacy Policy is available upon request.

Changes to Terms

We may update these T&Cs occasionally. When we do, we'll notify you via email with 14 days' notice before the new terms take effect. Changes apply to future renewals only and do not affect a qualifying Vibe-Check claim made before the change, except where the law requires otherwise.

Liability

Participation is at your own risk. Playhard is not responsible for any personal injury, lost items, or emotional damage from making too many new besties.

Governing Law

These terms are governed by the laws of Switzerland. The place of jurisdiction is Zurich. Playhard is operated under a Swiss sole proprietorship (Einzelfirma): Elza Legran, based in Zurich, Switzerland.